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FAQ

Most commonly asked questions on our checkout

What if I need to modify my order?

You may modify your order by opening a support ticket and requesting to change your order so long as it has not been packaged or shipped. If order has been packed or shipped there will not be any modifications made, you may place a new order if you wish to add products.

What if I need to change my shipping address?

If you wish to have your package delivered with no signature required, your shipping and billing addresses must match. There will be no packages shipped to unmatched addresses without a signature required due to several attempt to fraud us.

Do you ship International?

CBDDY strives to ship all orders within 24hr, however we do not guarantee this as there are times of high volume, weather delays, or inventory can affect this. We are a high volume dealer and get tons of emails daily. Please help us to cut down on the un needed ones by waiting 72hr to inquire about your order. If your billing & shipping info did not match, no tracking will be provided to prevent fraud.

Shipping & Handling Time

Most orders ship same or next day. In the event an item is backordered shipping times could take a little longer. If you have not received a tracking number in 3 days please contact us. 

What methods of payment are accepted?

Checkout Securely With your credit card. Your information is never stored on our servers. All purchases are backed by a $100,000 identity theft coverage. 

Do you have coupon codes for first time buyers?

Yes we have a coupon code for first time buyers to save on their order. Simply subscribe to our newsletter and receive 10% off your first order over $99 at CBDDY

 

If no other code works use the code : marketing

Common Reasons for Credit Card Decline Message
  • Order Exceeds Maximum single transaction limit
  • Card used is not a Visa or Mastercard
  • Billing Zip Code Mismatch
  • High Fraud Score
  • Not enough balance on card to complete transaction

If you feel none of the above apply to your purchase, please open a support ticket and we will look into this and get it resolved in a timely fashion.

Open Support Ticket

How can I request a return?

Open a Returns Request 

Ship all returns to

CBDDY RETURNS

5500 E. Pacific Pl. 

Denver, Colorado 80222

 

File a return request at we cover shipping cost on all returns. 

Still have a question?

Please contact us for more information.

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